Discreet, insured delivery — Charlotte, NC & Nationwide
Every Pleasure Playroom order is shipped with complete discretion. All packages are sent in plain, unmarked outer packaging. No brand name, product description, or identifying information appears on the exterior of any shipment.
Complete discretion, guaranteed. Your privacy is our first consideration — from the design studio to your front door.
Standard domestic shipping rates apply at checkout based on order weight and destination. We offer:
Furniture, bondage equipment, poles, and other large specialty items require freight or white-glove delivery:
We ship to all 50 US states. International shipping is not currently available for shop orders. Virtual design clients receiving digital deliverables receive all files via our secure client portal — no physical shipment required.
If your item arrives damaged, please notify us within 48 hours of delivery with:
Email hello@pleasureplayroom.com with subject line: Damaged Shipment – Order #[number]. We will work with you promptly for a resolution including replacement, repair, or refund as appropriate.
Tracking information is emailed upon shipment. If you have not received tracking within 7 business days of your order, please contact hello@pleasureplayroom.com.
