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Pleasure Playroom™ · Charlotte, NC & Nationwide

Payment Information

Accepted methods, billing & security — for both shop purchases and design service retainers.

Accepted Payment Methods

Pleasure Playroom accepts the following forms of payment for both shop purchases and design service retainers:

  • All major credit and debit cards — Visa, Mastercard, American Express, Discover
  • ACH bank transfer (available for design retainers and invoices over $1,000)
  • Affirm — buy now, pay later financing
  • Afterpay — pay in four interest-free installments
  • Shop Pay / Shopify installments (select items)
  • Cash or check accepted for local Charlotte, NC design consultations by prior arrangement

Visa & Mastercard

All credit & debit cards accepted at checkout

American Express

Accepted for shop purchases and design retainers

Affirm & Afterpay

Buy now, pay later options available at checkout

Shop Pay

Installment plans on select items

Design Service Payments

Custom playroom design projects are billed in structured installments to protect both our clients and our team:

50%

Non-Refundable Retainer

Due at project commencement — secures your slot and begins the design process

25%

Design Concept Approval

Due when you approve the full design concept — before any procurement begins

25%

Final Balance

Due prior to installation — your final payment before the space is brought to life

All design invoices are issued via our secure client portal. Payment links are valid for 72 hours. Contact hello@pleasureplayroom.com if you require an extension or alternative arrangement.

Shop Purchases

All shop orders are charged in full at the time of purchase. Your card is processed securely through Stripe — we never store your full card details on our servers.

ACH & Wire Transfers

For ACH payments, please note:

  • ACH transactions are not eligible for refunds once processing has begun — all ACH sales are final
  • ACH payments typically clear within 3–5 business days
  • Wire transfer instructions are provided on request for orders over $5,000

Security & Privacy

All transactions on pleasureplayroom.com are encrypted using SSL/TLS protocols. We take your financial privacy as seriously as we take your design privacy — your payment information is never shared with third parties beyond your payment processor.

Billing Questions

For billing inquiries, please contact us at hello@pleasureplayroom.com with your order number or invoice number. We respond to all billing questions within 1 business day.

Billing Question?

We respond within 1 business day.

hello@pleasureplayroom.com · (919) 650-6401

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