What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover.

Do you offer payment plans?
Yes. Select items may qualify for financing options at checkout through trusted third-party providers.

Is my payment secure?
Absolutely. Our checkout is encrypted and powered by trusted payment processors to ensure your information remains private and protected.

Can I split payments for design services?
Yes. Design services typically follow a structured payment schedule. Details will be provided during your consultation.

Where do you ship?
We ship nationwide across the United States, including Charlotte, NC and surrounding areas.

How long does shipping take?
Shipping times vary depending on the product:

• Standard items: 5–10 business days
• Custom or oversized items (e.g., chaise lounges, poles): 2–6 weeks

Is shipping discreet?
Yes. All orders are shipped in discreet packaging with no explicit branding.

Do you offer white-glove delivery?
For select luxury items and local Charlotte-area clients, white-glove delivery and installation may be available.

What is your return policy?
We accept returns on eligible items within a specified timeframe. Items must be unused and in original packaging.

Due to the nature of certain products, some items may be final sale for hygiene and safety reasons.

🔗 Read Full Policy Here: https://pleasureplayroom.com/refund-policy

How do I start a return?
Email our support team with your order number and reason for return. We’ll guide you through the next steps.

Are return shipping fees covered?
Return shipping costs may apply unless the item is defective or damaged upon arrival.

What types of products do you sell?
We offer a curated selection including:

• Luxury chaise lounges
• Dance poles
• Artistic décor + statement pieces
• Specialty crosses and accessories

Each item is selected to elevate your pleasure playroom experience.

Can I customize products?
Some items may be customized. Contact us directly to explore options.

Can I cancel or modify my order?
Orders can only be modified or canceled within a limited window after purchase. Contact us immediately for assistance.

Do you offer full-service design?
Yes. We specialize in adult-themed luxury playroom design, tailored to your vision and comfort level.

How do I get started?
Click “Get Booked” to schedule your consultation.

Do you work outside Charlotte, NC?
Yes. We offer virtual design services nationwide.